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FAQs

Common LOTATA Topics: delivery, shipping, returns…

General Question?

Can You Order the Louann Anywhere Else?

Currently, the only place you can pre-order a Louann, the lazy sofa bed, is through our website Louanntatami and Amazon. If you see the Louann or a “louann sofa bed” listed or sold on any third-party retail websites, please note that it is most likely a scam or a knockoff where we are not able to guarantee quality or delivery.

Where are your Lazy sofa Beds made?

We source our materials from Europe and Asia, carefully selecting the finest options available. We then manufacture the lazy sofa bed in our state-of-the-art facilities in China and Japan.

How much do LOUANN Lazy Sofa Beds weigh?

They are not heavy each bed weighs around 25kg/55lbs!

What is the length of the LOUANN lazy sofa bed?

The Louann lazy sofa bed about 182 cm long. If you need more length, you can remove the cushions from both sides to extend it to 190 cm.

Can the LOUANN lazy sofa be disassembled?

Yes, the Louann is fully disassembled, allowing you to DIY and configure it into the sofa, chair, or bed you desire.

How to clean and maintain?

Washing instructions:

You can easily zip off the fabric on both cushions and mattresses. This makes it possible to wash the fabric at a low temperature. It is recommended to wash at a maximum of 30° and with mild/extra gentle soap. We recommend turning the fabric inside out when washing.

Tips: The sofa cover can be dry cleaned, machine washed, or hand washed. However, we recommend dry cleaning or hand washing. Frequent machine washing may damage the fabric fibers and cause the cover to become deformed.

Delivery & Returns?

My Tracking Link doesn't work?

Don’t worry! Please get in touch with us at [email protected] and we will be happy to help you.

How to check order tracking information？

Simply click the ‘Order Tracking’ button at the bottom of the website menu and enter your order number to track your order.

Can it be shipped to Europe or Canada?

Yes, we can ship to any country worldwide. However, please note that additional shipping fees will apply. For more information, contact us at [email protected]

What is your returns policy?

We offer a 30-day return guarantee. You can view our full return policy and learn how to return an item here.

Can I cancel my order?

You can cancel your order if it has not yet been dispatched. If the order has already been dispatched, we kindly ask you to follow our return policy to request a refund or exchange.

How long does it take to process my refund?

Once we receive your return, we will process your order. It will take 3-5 working days from us receiving your order for you to then receive your refund into the original payment method.