Shipping Policy

Free Shipping on ALL Orders

How long does delivery take?

In-stock items:

• United States: 3-7 business days
• Other countries/regions: 15-20 business days

Out-of-stock items:

• United States: 15-20 business days
• Other countries/areas: 20-30 business days

(Note: The delivery time of customized products is subject to the arrival time.)

Where does LOTATA (Louann Tatami) ship to?

United States.
(Note: Due to shipping restrictions from our carrier partners, our products cannot ship to Hawaii, Alaska, Guam, Puerto Rico, Virgin Islands, P.O. boxes, APO (Army Post Office), FPO (Fleet Post Office), or DPO (Diplomatic Post Office.

How will my delivery be shipped?

We partner with FedEx and Freight shipping companies to offer the fastest and safest delivery service.

Free shipping on all orders.
Additional shipping costs will be charged for expedited shipping options.

Delivery Location：

We have warehouse at China and USA, It will take 5-15 business days to be delivered due to destinations.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route,but you can cancel an order within 60 minutes and reorder with accurate details.

Notes:

• If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply.
• If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. LOTATA will not replace the order or issue a refund.